Do you ship internationally?
At the moment, we ship only within Germany. We don’t offer international shipping yet—but stay tuned!

How long does delivery take?
Your order will usually arrive in 2–6 business days after processing. We’ll send you a tracking link once your package is on the way.

Can I return my order?
Yes! You have 14 days to return any items after receiving your order. Please make sure the items are unworn and in original condition.

Who covers return shipping costs?
Return shipping is covered by the customer.

How do I return an item?
It’s easy:

1. Email us at contact@nilanboutique.de with your order number.

2. We’ll send you return instructions.

3. Pack the item securely and ship it back to us.

Which payment methods do you accept?
We currently accept PayPal, credit and debit cards—fast, easy, and secure.

Is PayPal safe to use?
Yes! PayPal keeps your payment details encrypted and protected so you can shop worry-free.

How to contact us?
Please e-mail us at contact@nilanboutique.de

How do I choose the right size?
Each product page includes a size guide to help you pick the perfect fit. Still unsure? Reach out—we’re happy to help!

Can I cancel or change my order?
If your order hasn’t shipped yet, we can usually cancel or update it. Just contact us as soon as possible.

Will sold-out items be restocked?
Sometimes! We do restock popular items. You can sign up for restock notifications on the product page.

Are your clothes sustainable or locally made?
We’re working towards offering more sustainable and locally sourced pieces. It’s part of our ongoing commitment to conscious fashion.

Do you offer gift wrapping?
Yes! You can choose gift wrapping at checkout for a small additional fee.

Where can I find your newest collections?
Check out our “New In” section on the homepage for our latest arrivals and fresh drops.